The ideal candidate will be expected to respond quickly and appropriately to incidents. He/she will ensure that all electronic systems, processes, and procedures meet service levels and the needs of the business, in support of client operations.
Key Responsibilities:
- Monitor and incident identification as well as preparation of concise timely alerts.
- Daily collation and processing of current information and the production and dissemination of daily reports and emails
- Daily oversight of all tracking platforms and operations
- Monitor IT systems used within the Operations Centre and input data as and when required.
- Data entry into standard Excel formats and other databases
- Maintains data entry requirements by following company data procedures.
- Phone handling and client response.
- Being part of a team providing a 24/7 support to clients. This will involve relaying information requests and events to the appropriate authority.
- Maintains customer confidence and protects operations by keeping information confidential.
- Performing any other reasonable tasks as assigned.
Key Requirements
- Bachelor’s degree in computer-related studies
- Must have at least 2 years of experience in a similar position
- Excellent oral and written communication skills in Kiswahili and English, knowledge of Somali, French, or Arabic a distinct advantage
- Proficient computer skills and experience in Excel, Word, other Microsoft Office packages, a compilation of spreadsheets and databases
- Knowledge of control room operations and proven experience in a similar role
- Strong conceptual and analytical skills
- Accurate keyboard skills and proven ability to enter data at the required speed.
- Knowledge of communicative and tracking technology
- Proven ability to manage complex matters in a transparent and comprehensive manner.
- High personal standards of time management, presentation, and integrity
- High level of attention to detail and thoroughness
- Flexible and responsive to events
- Able to demonstrate discretion and engender trust
- Able to work in a variable shift pattern with hours that may vary according to operational need
Please apply on the official website using the link(s) below
