ABOUT US: Meridian Health Group is one of the market leaders in quality, cost-effective and accessible health care in Kenya and the East African region. At the heart of our corporate philosophy is a devotion to patient centered care and service excellence. We provide effective and efficient care in a safe and welcoming environment.

JOB DESCRIPTION:

Reporting to the Branch Manager, the Customer Care Officer’s job exists to provide exceptional customer service and support to clients, ensuring a positive experience and efficient resolution of inquiries, appointments, and general information.

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KEY RESPONSIBILITIES:

• Welcome and assist patients, ensuring accurate and up-to-date completion of necessary forms and documentation including medical insurance records with accuracy.
• Ensure that all patients information is entered onto the medical system promptly and accurately to avoid claims return.
• Communicate with insurance companies for pre-authorization and verify coverage for services provided by the hospital.
• Demonstrate a caring attitude, effective communication, and follow-up to ensure high levels of client
• Maintain adequate knowledge of and comply with all company policies, procedures, and systems, particularly those related to medical services and
• Always uphold patient privacy and
• Develop a proper filing and retrieval system to maintain and manage patient records thus ensuring efficient retrieval of all needed
• Monitor patient’s appointments as scheduled and constant follow up on the
• Respond to incoming calls and respond to all
• Perform any other duty as assigned by the

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QUALIFICATIONS:

• Diploma in Business Administration or any related
• Proficiency in computer application skills
• Minimum of two (2) years’ experience preferably in a busy hospital
• Great team player who is able to collaborate with other team members to offer the best outcomes to the clients and customers.
• Ability to work under minimum
• Strong commitment to care of patients and great customer service.
• Excellent oral and written communication skills in English &

 

How to Apply:

Interested candidates are invited to submit their resume, cover letter, and any relevant certifications to [email protected] .Please include “CUSTOMER CARE OFFICER JOB APPLICATION” in the subject line of your email. Application Deadline 19th April 2024. MERIDIAN HEALTH GROUP is an equal opportunity employer and welcomes candidates from all backgrounds to apply.

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Muslim candidates are encouraged to applied.