Core Responsibilities
- Welcoming customers /patients as they arrive at the reception and inquire how they would like to be assisted.
- Addressing customers complaints at the front desk and escalating issues to the immediate supervisor whenever necessary
- Registering patients correctly on the Health Information Systems.
- Timely & correct billing of services rendered to clients on the relevant billing systems.
- Relationship management with Insurance partners i.e. contacting insurance companies to verify eligibility and co-payment terms whenever necessary.
- Assisting patients in understanding how their insurance coverage works, calculate and collect co- payments via the pay bill as per the insurance terms.
- Follow-up with the medical staff team at the Medical Center to obtain necessary information so as to complete patients’ records and process payments for services rendered.
- Responding to queries from customers and insurance companies, professionally, over the phone and through emails.
- Recording concerns for various departments and ensuring that call returns or feedback are done in a timely manner.
- Providing necessary information regarding the medical centers’ services and availability of the relevant service required.
- Obtaining necessary patient information on mode of payment, insurance; ensuring this is properly processed and recorded.
- Providing feedback and information to the claims team in a bid to streamline accounting processes.
- Submitting error-free invoices on time i.e., within 7 days.
JOB REQUIREMENTS
Minimum Qualifications
- Certificate/ Diploma in Health Records Management
Experience
- 1 Year in Healthcare/hospital set-up in the same role
Technical skills/Leadership competencies
- Proficient with Microsoft Office
- Strong interpersonal and communication skills
- People management skills
- Critical and analytical skills
- Eye for detail
- Excellent People Skills
Please apply on the official website using the link(s) below
Apply here
