Position: In-store Sales Attendant
Reporting to: Founder and CEO, Razanah Enterprises
Location: Nairobi, Kenya
Start date: 1st May 2024 | Full time position (Monday – Saturday | 10am – 6.30pm)
About Razanah
Razanah is a female owned fashion brand based in Kenya. Our mission is to inspire
people globally to be ambitious, confident and unstoppable, dressed in Razanah. We
take pride in our carefully designed pieces to cater to all skin types, body shapes,
heights and stye to amplify your inner composure and self-confidence. Everybody
deserves to look and feel beautiful.
Razanah is seeking a In-Store Sales Attendant with the skills to exceptionally
manage in-store sales and operations, digital marketing management, customer
service and overall store outlook management.
Job Description
The In-Store Sales Assistant will work closely with the Operations Associate
to run and manage all aspects of Razanah’s sales channels and in-store
operations. Their main goal is to effectively sell Razanah’s products and
manage the store operations successfully. This involves managing consumer
clients, showing them Razanah’s products, and providing advice as to what
looks might fit their needs best. Specific duties include managing In-store
sales, client orders and deliveries, handling client inquiries both online and
offline, investigating any issues with products, and organising the store’s
outlook, maintaining tidiness and neatness.
Responsibilities
1. Greeting and welcoming walk in customers
2. Providing accurate information (e.g. product features, pricing and after-sales
3. services of all Razanah Products)
4. Attending to all customer inquiries both Online (WhatsApp and Instagram DMs)
and Offline (In-store inquiries)
5. Advise best suited options to clients and cross-sell products
6. Encourage sales conversion (both online and offline)
7. Handling sales via POS and effectively manage stock
8. Ensure racks are always fully stocked, price tagged and well arranged
9. Manage order deliveries and returns of products timely and effectively
10. Manage customer database and always providing them with up to date
information
11. Handle customer complaints and providing solutions to ensure utmost
customer satisfaction
12. Steam all clothes and ensure products are well presented
13. Manage and maintain overall store tidiness and neatness
14. Manage in-store assets and petty cash (Mpesa)
Core capabilities
Personal Attributes:
Excellent customer service, Entrepreneurial, Team player
People Focus, Relational, Influential, Great communicator
Personal organisation, Confidence, Self-motivated, Driven, Quality conscious
Focused, Forward thinking, Creative, Decisive
Skills Required:
Customer focused with excellent sales conversion skills
Excellent communication skills (both oral and written)
Excellent attention to detail
Understanding of the retail sales process
Exceptional problem-solving, critical thinking skills
Strong analytic and proficient mathematical ability
Excellent negotiation and persuasion skills
Good interpersonal and networking skills
Fast learner and ability to work under pressure
Social Media Management skills (especially Instagram)
Fashionable and well knowledgeable on fashion trends
Microsoft office skills
Other Requirements:
Strong understanding a fashion retail business model
At least 2 years experience in sales and or customer service
Previous experience in a similar role is a plus
Certificate in sales/retail management is an added advantage
