We are hiring for the role Dispatch Executive- Dispatcher for a reputed steel manufacturing industry based out at Kenya location.
Experience- Minimum 4- 5 Years.
Industry-Candidate must have steel industry experience.
- Provide leadership and guidance to the dispatch team
- Monitor and report dispatch department performance statistics.
- Provide oversight for carrier scheduling and routing software implementation, including managing any necessary updates to ensure compliance with contract requirements
- Develop new programs as needed, such as shipment tracking solutions in coordination with accounting, analysis of system performance metrics, etc.
- Evaluate systems vendors, equipment providers (common carrier phone line providers), or other suppliers to assess potential impact on service level agreements
- Ensure that all dispatchers receive adequate training.
- Maintain optimum use of the department’s system equipment, including replacing or upgrading as appropriate
- Establish, monitor, and implement procedures for evaluating performance of employees
- Mediate problems and disputes between dispatch/route service personnel and customers as needed
- Ensure that department personnel adhere to all company policies concerning ethics, legal compliance, safety, customer service and environmental protection standards.
