JOB PURPOSE
To execute the debt recovery strategy in reducing the Non-Performing Accounts (NPA) portfolio at the same time report on NPAs (Write offs, Collections, Security Cover etc.) on a regular pre-determined basis
KEY RESPONSIBILITIES
- Keep tracking outstanding debts.
- Coordinate all recovery activities and ensure prompt recovery.
- Monitor debt collection response cycles and contacts as well as credit control performance.
- Follow up with External Service providers i.e. Debt collectors, auctioneers etc. and participate in bank auctions to ensure customers get maximum value.
- Conduct client visits (on a need basis) and telephone calls to follow up on payments from debtors.
- Report on NPAs (Write offs, Collections, Security Cover etc.) on a regular pre-determined basis.
- Plan course of action to recover owed money.
- Locate and contact debtors through structured field visits.
- Negotiate payoff deadlines and payment plans, enforce remedial measures such as restructuring or legal action to be undertaken.
- Handle customers’ questions or complaints.
- Identify gaps in the system and recommend solutions.
- Build trust with debtors.
- Update account status and database regularly.
- Comply with requirements when legal action is unavoidable.
- Keep updated records of debtors unwilling or unable to pay and report to supervisor on the same.
- To perform any other duty as assigned in line with the organization goals and objective.
QUALIFICATION AND EXPERIENCE REQUIREMENTS
- A University degree(Holders of a Business-related degree will have added advantage).
- Professional Banking Qualification (AKIB) or accounting qualifications will have added advantage.
- Minimum 3 years’ proven working experience as a debt collector preferably in a Banking environment.
- Ability to handle difficult situations and interactions.
- Ability to work independently and successfully manage time and territory.
- Experience in working with targets and tight deadlines.
- Knowledge of relevant legal requirements
- Good knowledge of MS Office and databases
- Good negotiation and persuasion skills
- Team player
- Great interpersonal and communication skills.
- High integrity.
Method of Application
Interested candidates who meet the criteria above are encouraged to send their application letters and detailed CVs to: Email: [email protected]. Kindly indicate the position title on the subject line when applying. Closing date for application will be on 12th March 2024. Only shortlisted candidates will be contacted.
