Are you a technology whiz with a knack for solving problems?
Mediamax Network Limited is seeking a passionate and skilled IT Support Technician to join our team. If you have a strong understanding of technology and enjoy helping others, we encourage you to apply!
What you’ll do:
- Provide comprehensive technical support to our employees, ensuring their desktops, laptops, printers, and network operate smoothly.
- Act as the first point of contact for user inquiries, troubleshooting technical issues and resolving problems efficiently.
- Install, configure, and maintain various IT systems, including hardware, software, networks, and printers.
- Equip employees with the knowledge and skills to use technology effectively through training and ongoing support.
- Analyze and diagnose system and network problems, identifying and resolving hardware and software faults.
- Deliver exceptional customer service by interacting professionally and positively with employees and colleagues.
- Manage user accounts and access permissions, ensuring data security and adherence to company policies.
- Maintain accurate and up-to-date records of all IT equipment and assets.
What we’re looking for:
- Bachelor’s degree in IT, Computer Science, or a related field.
- Prior experience in IT helpdesk or technical support.
- Strong working knowledge and experience with Windows/Linux/Mac OS.
- Keen observation skills to identify potential problems before they arise.
- Excellent analytical and problem-solving abilities to troubleshoot and diagnose issues effectively.
- Outstanding customer service skills with the ability to interact professionally and positively with a diverse team.
Ready to join our team?
If you are a highly motivated individual with a passion for technology and problem-solving, we want to hear from you! Submit your application letter and CV to [email protected] with the subject line “I’M THE I.T. GUY” by March 8th, 2024.
We look forward to receiving your application!
