Front Office Receptionist at MNC Consulting Group Limited

ROLES

• Greeting guests with direct eye contact and a smile, welcoming them to the facility.
• Make guest reservations for services.
• Creating content about the business and posting them on social media platforms and regularly engaging customers by responding their queries on social media.
• Answer telephones in 3 rings and provide proper response must have excellent phone etiquette (appointment booking, answer questions).
• Communicate and inform co-worker(s) of any and all pertinent information throughout shift and at shift close.
• Handle and assist as needed with guest recovery and issues.
• Respond with management as directed.
• Maintain complete confidentiality in all guest matters in accordance with company policy.
• Must be able to work without constant direct supervision and remain at assigned post for extended periods of time.
• Maintain a positive attitude and contribute toward a quality work environment.
• Maintain facility by checking equipment, light cleaning, maintain retail inventory on display.
• Ensure proper coverage of desk when it is necessary to leave area.
• Reconcile daily sales, deposits and receipts as outlined in Standard Operating Procedures and Protocols.
• Receive payments for goods and services and properly account for all transactions and monies.
• Assist as needed with lifting and storing equipment, product displays and preparing for special event.

Position Qualifications:

• At least 2 years’ experience in customer service.
• Diploma in business administration/customer service or any other related field.
• Excellent communication, customer service skills and good work ethic.
• Excellent in social media marketing and very active.
• A quick learner in product knowledge.
• Creative and innovative person.
• Committed and very ready to go an extra mile on service delivery.
• Can handle guests of all works of life.
• Very conversant and good in social media platforms e.g. TikTok, Facebook, Instagram, Twitter, YouTube and snap chat.
• Proficient in appropriate computer skills MS word, Excel and publisher.
• Ability to handle multiple tasks simultaneously.
• Ability to explain services and products to guests
• Retail Sales experience and skills.
• Work with assigned schedules
• Professional manner and appearance, should be smartly and neatly dressed.
• Excellent command in English, both verbal and written skills.
• Be courteous to all guests and co-workers.
• Previous cash handling experience.
• Honest and Skills in handling money.
• Basic accounting skills is a plus.