Fairmont Hotels & Resorts hiring

Job Description

The Royal Service Agent is the heart beat of the hotel operation.  Reporting to the Assistant Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

• Handle all Guest requests promptly and efficiently.
• Communicate internal and external Guest requests via “Royal Service” software.
• Maintain and monitor the “Royal Service” software system.
• Ensure all requests logged in “Royal Service” software are followed up according to the hotel’s standards.
• Provide information on hotel services.
• Promote internal outlets (Restaurants…).
• Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering.
• Maintain an excellent relationship with all departments, in particular Housekeeping, Front Office and Engineering.
• Maintain accurate records of all internal and external Guest requests and follow-up with the necessary department and/or Guests in the pre-determined time frame.
• Maintain excellent communication within the Royal Service department as well as with all other departments.
• Provide Guests with in room communication tools (fax, printer…) and ensure correct set up.
• Handle and distribute faxes, voice messages and written messages for internal and external Guests.
• Have full knowledge of the hotel’s emergency procedures.
• Maintain a safe working environment.
• Assist Front Office with administrative duties as required.
• Participate in meetings.

Qualifications

• Fluency in English required (verbal & written).
• Strong telephone skills.
• Excellent telephone manners, telephone voice.
• Strong typing and clerical skills, organized and detail oriented.
• Strong interpersonal skills.
• A hospitality diploma is an asset.
• Knowledge of computerized Front Office systems required with emphasis in Micros-Fidelio based programs (Opera) and Windows, MS Office Suite an asset.
• Prior experience in customer service an asset.
• A passion for guest service.
• Excellent team spirit.
• Ability to handle many conflicting priorities at any given time.
• Able to work well under pressure.
• Must be willing to work shifts (incl. Night shifts).
• Knowledge of a third language an asset.

Job Description

Reporting to the Cluster Director of Engineering, responsibilities and essential job functions include but are not limited to the following:

• Consistently offers professional, engaging and friendly service.
• Reports to the Senior Technician Electrical/Maintenance Supervisor,
• Signs in the Engineering log book, and attends briefing.
• Repair and maintain all electrical and related items, – e.g. motors, switchgear, cabling etc.
• Repair and maintain all lights, lamps and associated fittings.
• Repair and maintain electric/electronic controls.
• Co-ordinate the repair and maintenance to TV’s, sound systems, radios and lighting etc.
• Repair and maintain other items as designated by Chief Engineer
• Install and Manufacture new electrical and related items as assigned by the Chief Engineer.
•  Report all difficulties/shortcomings requests to Chief Engineer or Supervisor as appropriate.
• Repair and maintain all electrical parts of machinery – e.g. kitchen and laundry equipment etc.
• Provide necessary back up to Banquet Department, fixing and coordinating temporary installations of all types including sound systems, lighting, general maintenance/engineering support.
• To ensure that preventive maintenance schedules for all electrical equipment are followed.
• Identify equipment or installations that require maintenance and bring such to the attention of the Supervisor.
• Maintain electrical jobs record and logs as needed.
• Regular maintenance of electrical equipment as per list/checklist provided.
• Inspect and service electric controls, circuits and panels periodically.
• Ensure that all areas are inspected as per the provided checklist and correct information reflected.
• Ensure that bulbs are replaced in guest rooms and public areas as indicated in checklists.
• Ensure that all maintenance requests related to electrical section are handled daily with all guest requests being given first priority.
• Work with the other supervisors in other departments in resolving guests’ complaints and other Engineering related tasks.
• Cary out minor electrical installation within the building.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Ability to use all general repair tools, read shop drawings and specifications, make rough estimates of required materials.
• Previous experience is an asset.
• Diploma in Electricals &Electronics Engineering