Job Purpose
This position is responsible for providing ICT support to all users in the Commission.
Key Responsibilities/ Duties / Tasks
Operational Responsibilities / Tasks
- Install and configure new hardware and software to maintain operational information systems technology for the commission including servers, personal computer systems and associated peripheral devices;
- Participate in the development and implementation of the Commission’s ICT policy and strategy for the development of effective ICT work plans;
- Manage the implementation of service level agreements between ICT and the business to ensure that stipulated outputs are achieved;
- Develop individual work plans, monitor own performance and seek requisite support to ensure delivery of agreed targets;
- Monitor and oversee maintenance of computer systems and networks;
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults;
- Maintain periodic backup of databases and files;
- Set up and manage user accounts and profiles;
- Conduct ICT related training and awareness programs for users;
- Inspect, install/configure and certify new ICT equipment’s ;
- Responds to Helpdesk requests for assistance with user problems in relation to the operation of the installed hardware and software in a timely manner;
- Create, document and regularly update ICT inventory of all ICT equipment;
- Respond to ICT Support requests in a timely manner; and
- Raise ICT requisitions.
Job Dimensions:
Responsibility for Physical Assets
- Computer
- Office Furniture and equipment
Decision Making / Job Influence
- Operational
Working Conditions
- Office setting with occasional travel out of office.
Job Competencies (Knowledge, Experience and Attributes / Skills).
Academic qualifications
- Bachelor’s degree in Computer Science or Information Technology from a recognized university
Professional Qualifications / Membership to professional bodies
- A+ or N+ or any other relevant ICT certifications.
- Previous relevant work experience required.
- Three (3) years of work experience in a comparable organization.
Functional Skills, Behavioral Competencies/Attributes:
- Meets the requirements of Chapter Six of the Constitution;
- Knowledge of basic hardware and network fundamentals ;
- Knowledge of programming languages, different operating systems and their environments;
- Ability to identify customer needs, develop service standards and deliver service excellence;
- High level interpersonal skills;
- Ability to deliver results in a complex and dynamic environment;
- High level of attention to detail;
- Ability to work well with teams;
- Ability to work with minimum supervision under strict deadlines; and
- Good communication skills.
