Sales Support – (Tracking and IT Solutions) at Summit Recruitment and Search

Key Responsibilities:

• Provide first-level support/response to prospects and clients’ requests or issue escalations as needed, in line with the SLA requirements, the scope of authority, and budgetary guidelines.
•  Maintain high-level customer engagement throughout the sales cycle with regular updates, feedback, and on-the-job training to customers.
•  Clearly communicate the progress of prospective projects to internal and external stakeholders.
•  Remain in constant liaison with the Sales Manager to ensure Prospective Deal Stages accurately reflect the CRM
•  Managing incoming and existing business alongside the Sales Manager
•  Coordinate with the cross-functional teams to ensure business target achievements (prospective deals are converted) and commercial service expectations are met.
•  Serve as a point of contact for prospects, clients, and internal teams.
•  Respond to incoming calls, webform inquiries, website chats and general company emails.
•  Plan & Facilitate customer presentations, training, and materials on product applications for potential, new and existing customers to develop their skills and knowledge.
•  Identify opportunities for process automation and optimization, with a focus on scalability growth.
•  Developing methods, processes, systems, and tools to support our customers in each segment.
•  Support the development and roll-out of systems and digital tools to improve the company’s effectiveness and efficiency.
•  Assist in implementing an automated video series that people can watch to get started learning the platform.
•  Assist in implementing the knowledge base articles to increase customer self-service without the need to rely on speaking to a customer support personnel.

Requirements:

• Must have experience in selling or supporting a SaaS or IT solutions.
•  Must have experience driving in customer success or account management
•  Must have good communication and interpersonal skills
•  Strong presentation and articulation skills
•  Hands-on experience in understanding the sales cycle
•  Knowledge of working with a CRM
•  Intermediate technical understanding of GPS tracking & telemetry
•  Should be able to work in a fast-paced, high-pressure environment
•  A customer-oriented attitude that drives results
•  SaaS and B2B experience preferred.

Deadline for applications: 30th March, 2024