RESPONSIBILITIES
- Effectively handle clients calls, queries and emails
- Build strong relationship management and integration with other business units across the company for efficient services delivery to clients
- Identifying opportunities to improve current processes to be at par with the changing client requirements
- Handling clients complaints and ensuring that they have been resolved.
- Keep all relevant clients’ records and contact details.
- Acting as the lead in providing an integrated approach across different business units to ensure effective customer service
- Prepare various reports for senior management.
- Any other duties as may be assigned from time to time.
REQUIREMENTS
- Must have achieved at least a Minimum B+ Grade in high school
- A Bachelors Undergraduate Degree; Second Class Honours (upper division)
- Working knowledge in Microsoft Office (Word, PowerPoint, and Excel)
- Demonstrated attention to detail, accuracy, and ability to follow data entry/department standards
- Excellent communication and relationship building skills
- Ability to carry out assigned tasks to completion with minimal directions
- Keen organization and problem solving skills, which support and enable sound decision making
Please apply on the official website using the link(s) below
Apply here
