Your mission at Sistema.bio:
The IT_ Support Intern will be responsible for providing direct technical assistance and support to Sistema.bio employees for all network, hardware and software issues.
You’ll be in charge of:
- Responding to user requests for service, troubleshooting problems and helping develop solutions.
- Providing basic Software/ Hardware Support (Level I) – Providing basic day-to-day support for end user requests related to desktop software/hardware, telecom, and video conferencing.
- Training and Development. Supporting with training of employees on matters IT including onboarding of new employees.
- Assisting in maintaining inventory records and documentation for equipment.
- Ensuring that all malfunctioning equipment is inspected and repaired in a timely manner.
- Performing minor repairs to equipment and arranging for other servicing needs.
More about YOU:
- Possess a bachelor’s degree or Diploma in IT, Computer Science or related field.
- You have a minimum of 1 year work experience in IT Support.
- You are proficient at working with MS office.
- You are proficient at working with Google Suite, Drive and Gmail have no secrets for you.
- You understand laptop and printer specs, can troubleshoot and improve wifi speed.
- You have a track record of effectively diagnosing and solving problems.
- You have a track record of documenting solutions and developing pedagogic material.
- You are service oriented and able to troubleshoot and diagnose problems.
- You have strong verbal communication skills in the local language.
