INTERNSHIP OPPORTUNITY

Kenya Network Information Centre (KeNIC) is a registry charged with the sole responsibility of administering, managing and operating the dot KE domains in Kenya.

KeNIC  is  an  equal  opportunity  employer.

For more information about KeNIC kindly visit our website www.kenic.or.ke 

VACANCY: BUSINESS DEVELOPMENT INTERN

 Process: Business Development Department

Job Title: Business Development Intern

Reporting to: Business Development Manager

Location: Nairobi

Internship Purpose

The internship program offers a valuable opportunity for individuals to gain hands-on work experience, expand their knowledge, refine career goals, and build a professional network with mentors. As a Business Development intern, you will actively support various initiatives, participating in the planning and execution of customer care activities.

You will:

1. Gain exposure to business development aspects.
2. Follow up on domain renewal by making calls to registrants.
3. Address customer complaints and inquiries, escalating unresolved issues according to procedures.
4. Contribute to customer care retention and growth initiatives.
5. Contact registrants regarding domain renewal.
6. Respond to customer inquiries and complaints, ensuring proper escalation of unresolved issues.
7. Assist in conducting customer surveys.
8. Perform any other relevant tasks assigned to the job holder as needed.

Basic Requirements:

1. A final-year student or recent graduate holding a degree in Marketing
2. Proficient in computer usage, including Microsoft Office and Excel.
3. Competencies include: presentable, and articulate, possessing strong communication and interpersonal skills. Additionally, being customer-centric, creative, analytical, and effective in problem-solving are essential qualities. Proficiency in teamwork, a robust work ethic, and meticulous attention to detail.

Kindly send CV and cover letter to [email protected] on or before 16^th February 2024.