Check Off Relationship Officer at Britam

Job Purpose:

To assist in the smooth running of the premium relationships, Conversion and collection function so as to achieve:

• Optimum Business Relations
• Optimum Business Compliance
• Optimum Conversion and Collection Success rate

Key responsibilities:

• Be an effective Brand Ambassador and interface between Britam and her premium intermediaries/Business Partners.
• Establish reliable and productive linkages with existing and potential premium intermediaries and assist in market deepening.
• Develop and maintain strong and enduring relationships with premium intermediaries to facilitate timely payments and uptake of New Businesses.
• Enhance and strengthen the premium launch, collection and Relationship Function and related framework.
• Optimize Revenue by Launching & collecting Premium in a professional and timely manner.
• Champion the timely and convenient sharing of premium data.
• Effectively execute strategies to reduce and/or eliminate premium arrears.
• Increase premium revenue by making consistent and professional follow ups on premium gaps and increasing the new business success rate.
• Facilitate Check Off Agreements (MoUs/Contracts) between Britam and her premium intermediaries and ensure related compliance
• Advance automation by strongly advocating for automated launch and collection through digital platforms.
• Continually visit/meet premium intermediaries to ensure smooth relationships.
• Take stock of any concerns raised by Business Partners and Customers and escalate them as appropriate.
• Generate relevant activity reports.
• Actively report any emerging opportunities and threats encountered in the course of work.
• Assist in coordination and distribution of assigned memorabilia and other relationship materials.
• Profile premium collection channels and intermediaries and establish corresponding levels of engagement.
• Profile intermediary premium arrears and develop appropriate recovery strategy and/or measures to mitigate loss of income and customer loyalty.
• Have an ear on market intelligence and communicate appropriately.
• Assist in the smooth operation of the check off premiums collection function.
• Develop and maintain a reliable Check Off contact directory.

Knowledge, experience and qualifications required:

• Bachelor’s Degree in a business related field.
• Upto 1 year experience in a similar position.