Brief Description
Consistently deliver qualityservice in a safe and secure cabin environment that guarantees guest comfortand satisfaction.
Detailed Description
- Deliver in-flight customer service to set standards for customer satisfaction and loyalty.
- Maintain proper utilization of company property to avoid wastage and misuse.
- Implement health, safety and security standards to ensure compliance within regulatory requirements and company standards on every flight.
- Sell duty free items to maximize profits.
- Resolve all Opportunities to improve on board and close feedback with the assistant Flight Purser.
- Deliver onboard quality customer service according to company set standards to ensurecustomersatisfactionand loyalty and make recommendations where necessary.
Job Requirements
- Must be a Kenyan citizen.
- O or A level academic achievement or equivalent.
- Two (2) years’ experience in the aviation, hospitality, and tourism industry. customer service environment is desirable with a natural flair for hospitality.
- Excellent communication and interpersonal skills.
- IT proficient.
- Ability to swim.
Additional Details
- English language proficiency.
- Foreign language proficiency and fluency is an added advantage.
- Customer & communication training.
- Proficiency in Microsoft office suite.
- Experience in customer service environment desirable.
- Good knowledge of regulatory requirements, industry and company policies, procedures, and standards.
