Business Development Officer, Business Clients at Standard Chartered Bank Kenya

RESPONSIBILITIES

• Engage New to Bank (NTB) clients via leads sources like Supplier & Buy ecosystem, Alliances, Targeted lists and store catchment with full range of Business Clients products; Also handle client-led requests via ATL/ online pull.
• Actively engage with the NTB client during the first 3 months (New Client on boarding) to activate & get the client transacting, (payments & Collections), set up and educate clients on remote channel usage i.e. online, mobile, Client Centre & ATM.

Existing to Bank

• Acquire and activate new clients from Existing to Bank (ETB) clients referrals/ ETB database
• Acquire Business Clients (BC) approaching bank via online
• Acquire BC clients approaching bank (other channels)
• Acquire BC clients from Alliances
• Acquire BC clients from other lead sourcing channels
• Actively engaging BC clients during the first 3 months (New BC client on-boarding)

Strategy

• Acquire Business Banking Client with a vintage of above 3 years
•  Acquire Business Banking Clients within the Annual Turnover of Kes 120M to 5B

Business

• BC Client base
• BC product Holding
• Revenues, Asset and Liabilities of BC business at country and regional level
• Image and reputation of department and the Bank

Processes

Ensure that the Anti-Money Laundering requirements are followed as follows: –

• Ensure all reasonable steps are taken to verify the identify customers.
• Retain adequate records of identification, account opening and transactions
• Make prompt reports of suspicious transactions (STR) and suspicious activities (SAR) using the right internal channels
• Maintain raised awareness of Anti-Money Laundering prevention by attending all staff /attending training sessions, through eLearning or any material updates provided by the Bank
• Ensure zero operation loss and effective complaint management
• Ensure strict compliance and responsible for achieving and maintaining satisfactory audit

Risk Management

• Ensure meeting clients requirements while ensuring compliance with regulations and controls set by the bank and external regulatory authorities by all staff
• Read, understand and comply with all provisions of the Group Code of Conduct
• Sound knowledge of all aspects of general banking, retail operations and credit operations/deposit and lending products/inspection and audit requirements as applicable
• Scanning of customers application forms on FileNet and EOPs through Africa scan solutions

Governance

• Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

Internal

• Business Banking Team Leaders and Relationship Managers / Portfolio Managers.
• KYC/CDD unit.
• Credit Operations.
• Group Technology & Operations Managers and staff for customers’ account opening, servicing and administration.
• Transaction Banking
• Branch Managers
• Branch Operations & Service Manager
• Team Managers, Employee Banking
• Priority Team Leaders and Relationship Managers

External

• New to Bank Clients

QUALIFICATIONS

TRAINING, LICENSES, MEMBERSHIPS AND CERTIFICATIONS

• First degree and requisite technical skills gained through professional associations and practical experience (2-5 years’ experience)
• Good working knowledge of banking products

SKILLS AND COMPETENCIES

Product Broadening

• Understanding of businesses and financials
• Enhanced multi-product Business Clients knowledge
• Market and competition knowledge

Client engagement

• Presentation and soft skills tailored to engaging Business clients
• Closing deals
• Communication and presentation skills
• Negotiation and objection handling
• Client training on digital solutions

Journey completion

• Understanding of Business Clients’ KYC/CDD principals