Job Summary
Call Center agents use their knowledge of company products, services, and policies to assist callers with inquiries, complaints, or problems. · Speak with customers, listen to them gain a better understanding of their needs, and offer possible solutions.
- Minimum Qualification: Diploma
- Experience Level: Entry level
- Experience Length: 1 year
Job Description/Requirements
Responsible To: Call Center Supervisor
OVERALL JOB PURPOSE
Main duties and responsibilities
- Answering or making calls to customers to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients, as needed.
- Building lasting relationships with clients and other call center team members based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
- Making sales or recommendations for products or services that may better suit client needs.
- Taking part in training and other learning opportunities to expand knowledge of company and position.
- Adhering to all company policies and procedures.
Requirements
- Recent university graduate
- Strong oral communication skills
- Extremely strong interpersonal skills
- Innate empathy and compassion to deliver world-class customer service
- Ability to operate under intense pressure
- Computer literacy and proficiency and experience in common software such as MS Word and Excel
- Strong analytical skill
Please apply on the official website using the link(s) below
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