JOB ADVERTISEMENT
POSITION: RESERVATIONS OFFICER
The Karen Country Club is a leading Country Club in Nairobi and is seeking to fill the position of
Reservations Officer.
Job Summary
Maximize reservations and group booking revenue, through the provision of an accurate and efficient reservations service that ensures customer delight and maintains a high conversion rate. Ensure that the Residences standards are always maintained, and that communication with the operational teams is effective.
Duties and Responsibilities
- Processes reservations from the Residences Manager, Banquet & Events Co-Ordinator, other Club departments, Online Travel Agents (OTAs) and travel agents by mail or
- Act as the advisor on the selling status, rates, and benefits of all packages
- Advise the credit policy of the Club and how to code each
- Create and maintain reservation records by date of arrival and alphabetical
- Prepare letters of confirmation and send them to guests who have made
- Communicate reservation information to the front desk and all other relevant
- Process cancellations and modifications and promptly relay this information to the front
- Process advance deposits on
- Track future room availability based on
- Help develop room revenue and occupancy
- Prepare expected arrival list for front office to
- Monitor advance deposit
- Handle daily correspondences.
- Coaching and training while ensuring member service
Required Qualifications and Experience
- 4 years’ experience in Front Desk Operations/Reservations /Guest Service
- Proficiency in Jonas/Opera Cloud/Fidelio Suit 8 or any other HIS is
- Diploma/Degree qualification from a recognized Hospitality institution/College/University
Personal attributes & Functional Skills
- Good communication, organizational and interpersonal
- Customer service skills
- Problem solving, motivating, and training
- Flexibility to work various shifts including evenings and
- Basic math skills are used frequently when handling cash or
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