ADECKENYA HIRING CUSTOMER SERVICE REPRESENTATIVE: Qualifications & Requirements
Introduction
The role of a Customer Service Representative (CSR) is paramount. ADEC Kenya, situated in the bustling location of Athi River EPZ, seeks proficient individuals to join their team. Find the qualifications, requirements, and insights vital for aspiring candidates eyeing this opportunity.
ADECKENYA HIRING CUSTOMER SERVICE REPRESENTATIVE: The Core Requisites
Relevant Experience as a Voice Call Center Agent
An essential prerequisite is a minimum of 1-2 years of experience in voice call center operations, encompassing both inbound and outbound services. This tenure provides a foundational understanding of customer service dynamics.
Proficiency in English Language
Candidates must exhibit adeptness in English, both verbally and in written communication. Fluency is indispensable, given the diverse clientele encountered within the role.
Acumen in Medical Terminologies
A nuanced understanding of medical terminologies is advantageous, facilitating seamless communication and comprehension during interactions.
Proficiency in Internet Research & Navigation
Navigating multiple websites and conducting efficient internet research is a requisite skill. It aids in swiftly gathering information and resolving customer queries effectively.
Organizational and Time-Management Skills
The role demands impeccable organizational prowess and time-management abilities. Balancing multiple tasks while ensuring timely and quality service delivery is imperative.
Proficiency in Microsoft Office Tools
A comprehensive understanding of Microsoft Office tools is crucial. Proficiency in these applications aids in various administrative tasks integral to the role.
Flexibility in Shift Jobs & Location
Candidates should be adaptable to working flexible hours, including night shifts. Moreover, readiness to relocate to specific areas like Kitengela, Athi River, or Mlolongo is expected.
