Associate Debt Recovery/Collections at I&M Bank

Job Purpose:

The job holder is responsible for monitoring, collecting, and managing problem account portfolio within all customer segments and return the accounts to performing status, reduce slippage into NPL and/or recover entire outstanding accounts.

Key Responsibilities:

• Demand, and enforce repayment of the assigned problem accounts.
• Collect and writeback to profit and loss from assigned accounts within set targets
• Monitor arrangements for payments from problem account holders.
• Attending public auctions as Credit Bank’s representative.
• Liaise with Legal Department on recovery litigations and where legal interpretations are required.
• Conduct detailed negotiations with customers, obtain commitment to implement appropriate strategies and actions to cure accounts as well as collect overdue payments.
• Analyze and recommend for approval turnaround/cure propositions, strategies and actions demonstrating well thought out judgement.
• Manage customer relationships where turn around strategies have been activated to ensure cure of accounts as well as manage the Banks credit risk exposure.
• Proactively manage relationships with key stakeholders, internal and external including service providers, potential off takers of assets held as collateral, etc.
• Represent the Bank in lenders meetings for syndicated or problem accounts.
• Prepare and submit required reports to the BCC, NPA & CRMC Committees in a timely manner and working on provisions.

Job Specifications

Academic Qualifications

• Bachelor’s Degree in a Social Science or related field

Professional Qualifications / Membership to professional bodies/ Publication

• Relevant professional qualification;
• Member of a relevant professional body

Work Experience Required

• Over Two (2) years’ relevant experience in a similar organisation.

Competencies:

• Strong leadership skills
• Executive disposition
• Demonstrate high levels of integrity.
• Excellent communication and interpersonal skills