IT Support Lead At Gilani’s Distributors

Who we are:

Our company, dealing with FMCG, is one of the leading distributors in Kenya. Gilani’s Distributors is rapidly growing, and seeks to build a world class Pan African Distribution Network.

Role Purpose:

The Product Manager plays a pivotal role in driving the development and delivery of innovative products that align with our company’s strategic goals. He/she collaborates closely with cross-functional teams to bring new products to market and ensure their ongoing success.

Key Responsibilities:

• Install, configure, and maintain computer hardware, software, and peripheral devices.
• Perform regular maintenance tasks, including system updates, patches, and security audits.
• Troubleshoot and resolve hardware, software, and network issues in a timely manner.
• Provide technical support to end-users, both in person and remotely, ensuring a high level of customer satisfaction.
• Set up and maintain user accounts, permissions, and access rights.
• Assist in the implementation and maintenance of network infrastructure, including switches, routers, and firewalls.
• Monitor system performance and proactively identify potential issues or bottlenecks.
• Collaborate with other IT team members and departments to develop and implement IT projects and initiatives.
• Create and maintain documentation of IT procedures, configurations, and troubleshooting steps.
• Stay up to date with the latest trends and advancements in IT technology.

Requirements:

• Bachelor’s degree in Information Technology, Computer Science.
• Proven experience as an IT Technician or in a similar role.
• Strong knowledge of computer hardware, software, and operating systems.
• Proficiency in troubleshooting and resolving hardware, software, and network issues.
• Familiarity with network protocols, TCP/IP, and basic network troubleshooting.
• Experience with Microsoft Windows and Office applications.
• Experience with Microsoft Server and Active Directory.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work as part of a team.
• Certifications such as CompTIA A+, Network+, Sophos Certified Technician, or Microsoft Certified IT Professional (MCITP) are a plus.