Sales & Customer Success Executive at Indepth Research Services (IRES)

Job Summary

• We are seeking a dynamic and results-driven Sales & Customer Success Executive to join our team. The ideal candidate will be responsible for driving sales growth, building strong customer relationships, and ensuring overall customer satisfaction. This role involves a combination of sales, account management, and customer success responsibilities.
• The ideal candidate should have a strong background in Sales & Business Development, Excellent Communication Skills, and a proven track record in building successful relationships with organizations in the Private, Public and Not-for Profit sectors.

Key responsibilities:

Sales Development:

• Identify and pursue new business opportunities in the corporate training sector.
• Develop and implement effective sales strategies to achieve revenue targets.
• Conduct market research to stay informed about industry trends and competitor offerings.

Client Relationship Management:

• Build and maintain strong relationships with key clients and decision-makers.
• Understand client needs and customize training solutions to meet their specific requirements.
• Provide excellent customer service and act as a trusted advisor to clients.

Customer Success:

• Collaborate with clients to ensure the successful implementation and adoption of training programs.
• Proactively address client concerns, provide solutions, and ensure overall satisfaction.
• Conduct regular check-ins with clients to assess ongoing needs and opportunities for additional training.

Cross-functional Collaboration:

• Work closely with the marketing team to develop targeted campaigns and promotional materials.
• Collaborate with the training and development team to ensure the delivery of high-quality programs.
• Provide feedback to internal teams based on client interactions for continuous improvement.

Sales Reporting and Analysis:

• Maintain accurate records of sales activities and customer interactions.
• Generate regular reports on sales performance, customer feedback, and market trends.
• Analyse data to identify areas for improvement and implement strategic adjustments.
• Other duties as assigned

Qualifications and Experience 

• Bachelor’s degree in Business, Sales, Marketing, or a related field.
• Proven experience in sales, customer success, or a related role, preferably in the corporate training industry.
• In-depth understanding of healthcare training programs and consultancy services.
• Results-oriented with a track record of meeting and exceeding sales targets.
• Excellent communication and negotiation skills.
• Ability to work independently and as part of a team.
• Exceptional communication, negotiation, and interpersonal skills.
• Ability to work independently and collaboratively in a team-oriented environment.
• Results-driven attitude with a focus on achieving and exceeding targets.
• Proficiency in using CRM software and other business development tools.
• Ability to work independently and as part of a team.
• Exceptional problem-solving and analytical skills.
• At least 2 to 3 years’ experience in any fast-paced company. (Preferably a corporate training organization).
• Advanced skills in MS Office, PowerPoint, and Excel.
• High level understanding of computer technology.
• Proven track record of successfully meeting sales quota preferably over the phone
• Analytical mind and great business sense
• Outstanding negotiation skills with the ability to resolve issues and address complaints.