Job Description
Reservations Agent
- You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!
What is in it for you:
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
- Consistently offer exceptional, friendly and engaging service
- Ensure the best selection for the guest and ensure revenue is maximized through up-selling
- Recommend property facilities and assist guests with information and special requests
- Book room reservation requests, enter rooming lists, and update accurate information in the system
- To record and process all reservation inquiries made by phone or email efficiently and accurately and convert to sales where possible to meet hotel targets
- Ensure the best selection for the guest and ensure revenue is maximized through up-selling
- Respond to all external and internal calls by redirecting or assisting the caller
- Recommend property facilities and assist guests with information and special requests
- To record and process all reservation inquiries made by phone or email efficiently and accurately and convert to sales where possible to meet hotel targets
- Ensure the best selection for the guest and ensure revenue is maximized through up-selling
- Respond to all external and internal calls by redirecting or assisting the caller
- Recommend property facilities and assist guests with information and special requests
Qualifications
Your experience and skills include:
- Guest focused personality is essential
- Certificate/Diploma in Front Office, Hotel Management or related field
- Previous experience in a similar capacity is required
- Experience in Opera system
- Proficiency in English, foreign language is an added advantage
Additional Information
- experience is an asset
- Prior experience working with Opera or a related system
- Strong interpersonal and problem solving abilities
- Fluency in English, additional languages are a plus
Please apply on the official website using the link(s) below
Apply here
