Job Summary:
To welcome the guests by greeting them as per the standards and respond to customer queries and resolving issues in a timely and efficient manner to ensure customer satisfaction.
Key Responsibilities:
- Welcoming and greeting guests warmly as they enter, and putting them on a waiting list as necessary.
- Communicating accurate wait times.
- Managing the seating arrangement by allocating guests to tables and getting them seated in the correct table.
- Seating guests and distributing menus.
- Walk guests to their table and ensure they have menus to start perusing before a waiter or waitress takes over.
- Light cleaning around the restaurant (like wiping down menus and tables).
- Engaging with guests to ensure they’re happy with meals, drinks and the overall service.
- Respond to complaints and helping to resolve them or escalate them to the supervisor or Restaurant Manager
- Answering phone calls and taking reservations.
- Mastering all Menus to be able to assist with any guest queries.
- Listening to and answering guest questions, concerns and enquiries.
- Confirming the correct meal plan for guests entering the restaurant.
- Taking orders, posting bills and serving guests.
- Following up with delayed orders with the Kitchen staff.
- Taking care of the kids and young children for safety and orderliness in the restaurant.
Requirements
- Diploma in hotel Management or equivalent.
- 1+ years’ experience as a waitress or hostess.
- Exceptional listening and communication skills.
- A polite, engaging personality.
- Commitment to customer satisfaction and service excellence.
Please apply on the official website using the link(s) below
Apply here
