Job Summary
- The role holder will be responsible for improving the overall experience each customer has with our brand.
Qualifications
- Bachelor’s Degree in Social Sciences or business-related field.
- ICX/CIM/MSK certification is an added advantage.
Experience
- 2 years experience in the insurance or financial services industry.
- Heritage Heritage_Ke Regulated by the Insurance Regulatory Authority
Competencies
- Superior interpersonal communication skills
- Emotional intelligence and maturity
- Understanding of personalities and matching mode of communication
- Skilled in task prioritization and executing tasks.
- In-depth knowledge in insurance solutions and abreast of market trends
- Good understanding of business operations
- Knowledgeable in customer service and customer experience measures
Method of Application
If you meet the above requirements, you are encouraged to forward your application and updated CV to vacancies@heritage.co.ke by 30th November, 2023. Clearly state the job title on the subject heading.
MUST READ BEFORE YOU APPLY FOR THIS ROLE: Sample Cover Letter For Customer Experience Jobs
