Key Responsibilities:
- Welcome and check-in guests with warmth and professionalism.
- Assist in the implementation of marketing strategies and campaigns.
- Manage guest check-outs efficiently, ensuring accurate billing and a pleasant Check Out experience.
- Handle guest inquiries, requests, and concerns promptly and courteously, utilizing upselling techniques to introduce guests to additional services, room upgrades, or special offers.
- Maintain a thorough knowledge of the hotel’s facilities and services to assist guests effectively.
- Handle cash and credit card transactions, including processing payments.
- Keep the reception area organized and visually appealing.
- Collaborate with other hotel staff to ensure a seamless guest experience, including coordinating with the General manager to promote special offers or events during check-in or check-out, and actively participating in upselling initiatives to boost revenue.
Qualifications.
- Must have a Diploma in Front Office, or a related field.
- Must have Prior experience as a receptionist, preferably in a hotel or hospitality setting.
- Strong verbal and written communication skills.
- Exceptional Sales and customer service orientation with a friendly and welcoming attitude.
- Proficiency in using hotel management software and basic computer applications.
- Strong organizational and multitasking skills
Please apply on the official website using the link(s) below
Apply here
