About the job
REF: HR/009-11-07
Background:
Ticketsasa is seeking to recruit a self-driven and hands-on Travel Agent to support our exciting growth! If you are enthusiastic about transforming aspirations into actual adventures, possess a love for exploration, and have a remarkable talent for turning travel dreams into memorable journeys, we invite you to join our vibrant team as a Travel Agent!
Ticketsasa is an online based travel agency that helps guests book local and international holiday packages. The platform provides a wide range of holiday packages, including safaris, beach vacations, and adventure trips, that guests can browse and book online. With a team of experienced professionals and a commitment to delivering exceptional customer service, Ticketsasa Holidays is your go-to source for all your travel needs. With Ticketsasa Holidays, clients can be assured of getting the best deals and the most reliable travel services. Our vast network of trusted partners allows us to offer unbeatable prices and high-quality travel experiences.
Position Title: TRAVEL AGENT
Number of Vacancies: 1 (ONE)
Location: NAIROBI
Job Summary:
The job holder is responsible for understanding clients’ preferences, offering travel advice, and coordinating various components of their trips to ensure a seamless and enjoyable travel experience.
Key Responsibilities:
Actively promote and sell travel packages, deals, and special offers.
Liaising with travel partners, including airlines and hotels, to manage bookings and schedules at least three months in advance or as per the clients’ preference.
Identify and execute contract negotiations as well as ensure use of preferred suppliers.
Provide reports of spend plus volume trends along with exception reporting, budgeting and forecasting.
Collaborate with the marketing team to create enticing promotions and marketing materials.
Develop personalized travel itineraries that align with the client’s desires and requirements.
Negotiate effectively with travel service providers to secure the best rates and value for clients.
Actively seek and utilize client feedback to enhance services and address areas for improvement.
Education/Experience Needed:
BA in Hospitality, Travel, Tours operations, Tourism, or a related field.
At least 3 years of experience as a Travel Consultant or similar role.
Proven track record of successful sales alongside industry knowledge.
Experience with reservations systems such as GDS systems and e-travelling.
Skills and Abilities Required:
Client oriented mindset, critical thinker, and problem solver, passionate about travel and tourism, assertive and good time management skills.
Good knowledge of travel software, good sales, and presentation skills.
Marketing abilities – experience in identifying market segments/trends and potential clients.
Submission of Applications
Interested applicants for the above position should submit ONLY their C.V. and an application letter to [email protected], to be received by Tuesday, 14th November 2023. Certificates and testimonials need NOT be attached.
