KEY PRIMARY RESPONSIBILITIES
- Handle Inbound and Outbound engagements.
- Address product enquiries to conclusion in a bid to have first call solution at all times;
- Communicate and coordinate with internal departments to get solutions for client queries/escalations.
- End-to-end management of social media engagements.
- Organize workflows that the meet customer time frame. Process orders, forms, applications and requests.
- Management of all complaints within acceptable timelines
- Ensure service excellence at the contact centre and customer experience touchpoints.
ACADEMIC QUALIFICATIONS
- Bachelor’s degree in Social Sciences or any Business related field.
JOB SKILLS AND REQUIREMENTS
- Interpersonal skills
- Communication skills
- Listening skills
PROFESSIONAL QUALIFICATIONS
- Preferred-ACII/ Diploma in Insurance, Customer experience
EXPERIENCE
- At least 1 year of relevant work experience in a Customer Experience role.
