Overview and Purpose of Position
- The Communications Operative Intern will be employed as an Operations intern tasked to work closely with the Control Room Operations team to ensure all Control Room operations needs are
- The ideal candidate shall; coordinate with team members, customer satisfaction &conduct customer assurance duties as part of service delivery.
- Must be a quick learner and to grasp the control room operations including the day to day activities within the control
Responsibilities
- Perform daily control room tasks with high integrity and efficiency
- Monitor CCTV and report any unusual activity to the Line Manager/Duty Security Officer
- Keep accurate records of all communication
- Keep a record of any incidents
- Manage incoming phone and answer all the calls courteously.
- Identify and recommend changes to improve our security operations
- Any other duty as directed by the Duty Manager or Line Manager
Competencies
- Must have completed or are about to graduate with a Degree in Criminology and criminal
- Additional ICT background will be an added
- Proficient in MS Office and Google Suite
- An analytical mind with problem-solving skills
- Excellent organizational and multitasking abilities
- Fluent in written and spoken English, additional languages are an added advantage
- Excellent Communication Skills g. clarity, and courtesy on phone and on email.
- Understand the job description
- Must be operationally proactive, eager to learn, and be solution-oriented
