JOB DESCRIPTION
- Respond to customer enquiries on social media, live chats as well as phone calls.
- Provide accurate,valid and complete information to customers upon request
- Maintain a positive attitude and a desire to promptly resolve potential customer issues or complaints.
- Welcome customers warmly and ascertain problem or reason for calling or visiting.
- Ensure that the office is always clean and tidy at all times
- File all receipts and documents
- Cold calling potential customers and getting their details.
- Complete projects related to content creation, and social media marketing
- Assist in any other marketing duties.
KEY REQUIREMENTS
- Degree in Marketing
- Prior customer service/marketing is a plus.
- Excellent computer skills
- Social media marketing knowledge.
- Attention to detail.
- Desire to be proactive and create a positive experience for others.
- Graphic design skills will be an added advantage.
