The waiter/waitress will be required to perform the following:
Responsibilities
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Have a thorough understanding and knowledge of all food and beverage items on the menu and be able to recommend Food and Beverage combinations and up sell alternatives.
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Operates as the principal salesperson in the restaurant and ensures that guests are accorded high level of customer care.
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Ensures that the cutlery and crockery used by the guests are clean and properly polished.
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Sorts and polishes all menus before presenting them to the guests.
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Promptly and courteously takes orders for food and beverage from guests, posts the same in the POS and serve accordingly.
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Confirm food and beverage orders as per the restaurant service guidelines.
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Ensures that the guest orders are served correctly (as per the guests’ specifications
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Makes follow up on all orders posted.
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Keeps the guests informed of new developments in case of any delays.
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Prepare tables for meals, including setting up items such as condiments, silverware, and Server Stations.
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Clears Tables during service and ensures that Front of House Area is keep in accordance with Good House Keeping Standards.
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Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
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Informs Supervisor on any issues that may occur with guests.
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Ensures correct change are presented to guests and thanks guest for patronage.
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Follows health, safety and grooming standards at all times.
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Suggest recommend and upsell menu to guests
- Being updated with the restaurants’ news such as new menu
Qualifications & Key competencies/skills
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Must have a Degree/Diploma in Hospitality Management
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0-3 years experience in the hospitality industry in a similar role preferably in a fast-paced establishment
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Excellent reading, verbal, and written English skills.
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Excellent personal hygiene and grooming habits.
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Customer service-oriented with a lively, energetic, and outgoing personality.
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Well-organized and detail-oriented.
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Be able to remain rational and calm under pressure.
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Be able to stand or walk for an extended period.
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