Job Summary:
We are seeking an IT Assistant to join our team and manage the installation and maintenance of computer hardware and software systems. Maintains, repairs, and upgrades networks/data systems. The successful candidate will have a strong understanding of IT principles and the ability to troubleshoot hardware and software problems, and program and administer web-based databases, and applications. The IT Assistant will provide technical assistance to our team, install and configure hardware and software, and maintain our computer systems.
Duties and Responsibilities:
- Designs wired/wireless networks. Oversees the installation and maintenance of network connections (e.g., servers, hubs, routers, voice/data switches, video feeds, wiring, etc.).
- Maintains an effective configuration management system. Sets up LAN, WAN, terminal services, and Wi-Fi networks and maintains file servers (e.g., users, space allocations, backups, etc.).
- Maintains the security and preservation of computer networks/data systems.
- Develop procedures that promote the proper use and care of technology resources (e.g., consent forms, maintenance, storage, etc.).
- Monitors compliance with all licensing agreements. Upholds user policies/privileges.
- Provide technical assistance to staff on hardware and software issues.
- Install, configure, and troubleshoot hardware and software.
- Monitor and maintain computer systems and networks.
- Set up accounts and user profiles.
- Maintains the confidentiality of privileged information.
- Provide system administration and maintenance.
- Respond to and diagnose technical hardware and software issues.
- Research and recommend new technologies.
- Create and maintain documentation of technical processes.
- Follow up with users to ensure their technical issues have been resolved.
- Evaluate, develop, and implement disaster recovery procedures that minimize downtime.
Requirements
- Strong technical skills as evidenced by a bachelor’s degree in Information Technology, Computer Science, or a related field.
- 4+ years of experience in IT support.
- Experience in LAN/WAN connectivity and system installation, maintenance, and repair.
- ​Advanced continuing education certifications are desirable (e.g., software languages, applications, tools, database management systems, operating systems, etc.).
- Knowledge of hardware and software installation, troubleshooting, and maintenance.
- Able to diagnose and resolve technical issues.
- Excellent communication and interpersonal skills.
- Able to work independently and as part of a team.
- Embodies high ethical standards and integrity. Accepts responsibility for decisions and conduct.
- Commitment to keep current with work skills is essential to the objectives of the position.
- Effective project management skills. Expertise in the identification and use of technology equipment/software applications suitable for diverse instructional settings and user abilities.
- Able to prioritize tasks and manage multiple projects simultaneously.
- Ability to establish working relationships with co-workers and function as part of a cohesive team.
- Knowledge of Windows and Mac operating systems.
- Being available to work irregular hours and/or a non-traditional schedule is essential.
