Position Description
- mPharma is looking for a Credit Controller to lead key strategic business relationships for credit collections and  management for all our customers and business partners. The role will primarily manage and lead the Credit and Collections team for key relationships to ensure timely and accurate processing,  as well as managing continuous improvement initiatives.
- The role will require regular collaboration with the internal sales function, internal partners, sales and operations  function and internal customers. The management of these relationships will entail risk management, strong  customer relationship management, and efficient cash collection.
Key Responsibilities
- Ensure that the collections book is actively managed, and the workload is distributed effectively. Collaborate with the finance team to provide data and relevant analysis related to collections.
- Regularly review ledger balances and take proactive measures to reduce or eliminate bad debts.
- Manage the company’s exposure to risk by conducting effective credit checks on new and existing customers.
- Develop and manage a robust debt chase policy and procedures to ensure that customer debts are collected within pre-agreed terms, optimizing cash flow.
- Timely compile insurance sales data per provider and verify and submit claims to insurance providers. Capture all remittances from providers and insurance companies regularly.
- Regularly review and reconcile accounts, providing aging analysis of the outstanding portfolio.
- Identify changes in payment patterns and propose actions to prevent overdue accounts.
- Handle disputed invoices and negotiate to bring payments within agreed terms.
- Monitor debtor balances to ensure a reduction in Days Sales Outstanding (DSO).
- Propose the write-off of irrecoverable receivables.
- Provide ad-hoc reporting as requested by management.
- Respond promptly and comprehensively to both external and internal inquiries.
- Ensure that outstanding accounts are monitored regularly, and appropriate actions are taken to keep the collection portfolio within accepted limits through sound credit judgment.
- Achieve the monthly collection targets set by the company.
- Manage relationships with providers and insurance companies.
- Ensure that all communication, whether written or oral, adheres to the company’s policies and quality standards.
- Continuously improve and implement debt collection processes, especially when dealing with overdue invoices or payments. Initiate legal procedures if necessary.
Our Ideal Candidate
- Demonstrates leadership and people management skills. The ability to lead a team effectively, motivate team members, and ensure that collection goals are met.
- Service-Oriented mindset particularly in managing Service Level Agreements (SLAs). The ability to work within a framework focused on delivering excellent service to customers.
- Ability to navigate complex accounts, foster continuous improvement, and work effectively in a service-oriented and technology-driven environment.
- A strong communicator with excellent customer service skills.
- Possess strong analytical skills and high attention to detail and be able to work with a high degree of accuracy.
- Proficiency in spreadsheet software like Excel and Google Sheets.
Qualifications
- Bachelor’s degree in Finance, Accounting, or a related field .
- Minimum of 2-3 Years of Collections or Credit Management Experience.
- Previous experience executing, tracking, and reporting on a high volume of calls.
