SCOPE AND GENERAL PURPOSE OF JOB
- As a Perfume Sales Lady in our retail company’s perfume section, you will play a pivotal role in providing exceptional customer service and driving sales in the fragrance department. You will assist customers in selecting and purchasing perfumes, ensuring they have a memorable shopping experience while meeting sales targets.
DUTIES AND RESPONSIBILITIES
Customer Engagement:
- Greet and approach customers with a friendly and welcoming demeanor.
- Assist customers in finding their preferred fragrances and provide recommendations based on their preferences.
- Provide product knowledge and information about various perfume brands and scents.
- Engage in active listening to understand customer needs and preferences.
Sales and Upselling:
- Promote and sell perfumes to meet or exceed individual and team sales targets.
- Upsell complementary products, such as, travel-sized fragrances or gift sets.
- Utilize persuasive selling techniques to encourage customers to make informed purchasing decisions.
Product Knowledge:
- Stay up-to-date with the latest perfume trends, new arrivals, and product features.
- Educate customers on the unique characteristics of different fragrances and brands.
- Maintain a deep understanding of the fragrance notes and ingredients.
Merchandising and Stock Management:
- Ensure the perfume section is well-organized, clean, and visually appealing.
- Monitor inventory levels, restock shelves, and report stock shortages to the management.
- Assist in setting up and maintaining attractive perfume displays.
Customer Service:
- Address customer inquiries, concerns, and returns in a courteous and efficient manner.
- Handle cash transactions, operate the cash register, and maintain accurate sales records.
- Provide after-sales service, such as gift wrapping and perfume sample distribution.
Compliance and Security:
- Follow store policies and procedures regarding security, loss prevention, and safety.
- Assist in preventing theft and report any suspicious activities to management.
Team Collaboration:
- Work collaboratively with other sales associates, the Section Manager, and store staff to achieve team goals.
- Participate in team meetings and training sessions to enhance product knowledge and sales skills.
QUALIFICATIONS.
- Diploma or Bachelor’s degree in Business, Sales, Marketing or a related field.
- Previous retail sales experience in the perfume section.
- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- A passion for fragrances and a keen sense of smell.
- Ability to work in a fast-paced retail environment.
- Math skills for handling transactions.
- Attention to detail and a well-groomed appearance.
Method of Application
Interested and qualified applicants should submit their applications through www.snapstartalent.com/citywalkkenya or to [email protected] with job title as Email Subject.
