Must have skills
- Strong Commanding
- Communication Skills
- Time Management
Qualifications
- At least Diploma in Business related course
- 2 years’ experience in similar role
- Sales/Marketing experience is added advantage.
- Good command in spoken and writing both English and Kiswahili
- Certificate good conduct
- Basic computer literacy
Job Role
- Remotely supervise all the DSAs assigned to ensure that they actively sell as per the set program and target set.
- Analyse, troubleshoot, document wide market issues to ensure smooth operation in the route.
- Work closely with Distribution Sales Team Leaders and cross functional teams to drive resolution while providing excellent customer service to all.
- Ensure accurate tracking of DSAs attendance and leave days.
- Ensure assigned DSAs sells in the designated areas, observing reloading time and meeting customer needs.
- Report any breakdown of the asset in the market for quick solution without creating undesired market demand.
- Daily recompilation of the DSAs sales, reports any variance to the supervisor and ensure the variance is cleared by the DSAs accordingly.
- Timely compile sales receipts from the DSAs within his team.
- Follow-up through phone calls to customers to confirm if delivery was done and get basic customer feedback on the service rendered by the DSA.
- Consistently track the assets on real time and report any anomaly e.g., stoppage for more than 15 minutes, missing in action/tracking.
- Share accurate sales report(hourly), market report and any other report as needed.
- Ensure all orders have been dispatched to the DSA on time.
- Close all orders that have been delivered within 24 hours by directly confirming from clients through phone calls.
- Where necessary, reports any market threats that requires supervisors’ assistance from time to time.
- Performs basic assert maintenance tasks, such as checking tire pressure, gas and oil levels, insurance, mirror, and lighting system and reports any damage/breakdown ASAP.
- Ensure quick resolution of customer problems and complaints to ensure maximum customer satisfaction.
- Give accurate feedbacks on customer needs, problems, interests, competitive activities, and potential aspects to improve sales within the assigned region and resolve market issues for customer satisfaction.
- Achieve the agreed sales target as set by the department.
- Any other duty as will be assigned by the immediate supervisor.
