At Hyatt Place Nairobi Westlands & Hyatt House Nairobi Westlands, we are looking for:
Sales Coordinator who will be responsible for operationally and administratively coordinating all activities in the achievement of department’s pre-determined sales and revenue targets. Key among responsibilities will be:
- Ensures that the relevant information of all allocated Accounts is being updated regularly in the record or electronic database system.
- Responds to all telephone calls or inquiries, ensures information/messages are accurately received and relayed to the managers concern in a timely manner.
- Follows up sales leads whenever required or assigned by the Sales Manager.
- Prepares, compiles and distributes the weekly/monthly reports in a timely manner.
- Ensures the activities/events log book is being accurately maintained.
- Assists in the compilation of Market Surveys and Competitor Researches report.
- Assists in the distributions of relevant hotel information to clients when required.
- Participates in sales blitz.
- Maintains good relationship with the established clientele and provides all necessary assistance when required.
- Liaises and works closely with the related operation departments ensuring guests needs and expectation are being met.
- Prepares and ensures all Events Orders are distributed to concerned department on a timely manner.
- Ensures services provided are always carried out according to defined standards with the utmost efficiency, consistency and courtesy as detailed in the Department Operation Manual.
- Maintains a detailed knowledge of hotel facilities, features and services.
Qualifications
- Diploma in Sales & Marketing or its equivalent
- 3+ years of experience in a similar environment
- Proven track record in a similar role
- Strong analytical, interpersonal and problem-solving skills
- Strong planning, organization skills and keen eye for detail
- Proficiency in Microsoft Office
- Understanding of sales & marketing tools/systems
- Ability to deal efficiently with complaints exhibiting a solid customer service approach
- The ability to remain positive and focused in a fast-paced environment
