Key takeaways from the job posting for the Call Centre Care Agent position at Old Mutual and how to apply:
- Responsibilities:
- Managing incoming calls and client requests in a professional manner.
- Providing information to customers using approved resources.
- Documenting services accurately and promptly.
- Assisting clients with I-invest Account activation & Pin Resets.
- Escalating issues requiring further consultation.
- Supporting branches and the front office team.
- Performing standard call center duties including customer surveys, social media, and email management.
- Retrieving and sharing ad hoc statements following OM confidentiality guidelines.
- Researching information using available resources.
- Handling, resolving, and documenting complaints.
- Providing product and service information to customers within OM confidentiality guidelines.
- Qualifications & Experience Required:
- Basic proficiency in Windows-based applications like MS Office, Excel, Word.
- Ability to analyze data and make recommendations.
- Strong verbal and written communication skills.
- Professional/customer service focus.
- Minimum 2+ months of professional experience in an office setting using telephone and computer as primary instruments.
- Business-related degree.
- At least one year of insurance experience.
- Progress towards a professional qualification in insurance (e.g., ACII, COP) is preferred.
- Knowledge of customer service principles and practices.
- Familiarity with call center telephony and technology.
Method of Application:
Please apply on the official website using the link(s) below
Apply here
This job requires a blend of customer service, communication skills, proficiency in office tools, insurance knowledge, and familiarity with call center operations. It emphasizes professionalism, accuracy, and adherence to confidentiality guidelines while addressing customer needs effectively.
END
How to apply for Career Opportunities as Security Officers in Thika with G4S – Apply Now!
Are you interested in joining APHRC as a Quantitative Field Interviewer? Discover everything about APHRC’s hiring process, responsibilities, and qualifications in this comprehensive guide.
Introduction
Joining the African Population and Health Research Center (APHRC) as a Quantitative Field Interviewer can be an enriching career opportunity for individuals keen on contributing to meaningful research initiatives. This guide provides comprehensive insights into the role, responsibilities, and recruitment process for prospective candidates interested in APHRC’s recruitment drive for Quantitative Field Interviewers.
Overview of APHRC Hiring Process
The process for hiring Quantitative Field Interviewers at APHRC involves several stages, ensuring the selection of competent individuals aligned with the organization’s goals and values. Here’s a breakdown of the steps involved:
Understanding the Role
To excel in the application process, candidates must first comprehend the core responsibilities associated with the role of a Quantitative Field Interviewer at APHRC. This includes conducting field interviews, collecting accurate data, and maintaining ethical research practices.
Field Interview Techniques
Proficiency in conducting interviews is crucial. Candidates must possess effective communication skills, attention to detail, and the ability to build rapport with respondents.
LSI Keyword: “Data Collection Methods for APHRC”
Quantitative Field Interviewers are expected to utilize various data collection methods approved by APHRC, such as surveys, questionnaires, and structured interviews. It’s imperative to adhere to standardized procedures while collecting data to ensure accuracy and reliability.
Qualifications and Requirements
APHRC seeks candidates with specific qualifications and attributes. Understanding these requirements is pivotal for aspiring applicants aiming to secure a position as a Quantitative Field Interviewer.
Educational Background
While a bachelor’s degree in a relevant field is preferred, candidates with equivalent experience or certifications in social sciences, statistics, or research methodologies are also considered.
How to apply for APHRC Hiring Quantitative Field Interviewers
Interested candidates are invited to submit the above documents via email to [email protected] by 10th January 2024. Please indicate on the subject line of the email “Quantitative Field Interviewer – FamilEA Project”. We regret that only shortlisted candidates will be contacted.
PLEASE NOTE: APPLICANTS ARE NOT REQUIRED TO MAKE ANY PAYMENTS TO ANYONE DURING ANY STAGE OF THE RECRUITMENT PROCESS.
Special Notice
APHRC and Flexi Personnel are equal opportunity employers that are committed to creating a diverse and inclusive workplace. All employment decisions are made on the basis of qualifications and organizational needs. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process.
How to apply for Career Opportunities as Security Officers in Thika with G4S – Apply Now!
Are you seeking an opportunity in the security sector? G4S, a globally renowned security services company, is offering career prospects as Security Officers in Thika, Kenya. This is your chance to join our dedicated team and contribute to ensuring safety and security in our community.
Interested candidates who meet the specified qualifications are invited to present themselves for recruitment at YMCA in Thika on Wednesday, 10th January 2024, at 0900 hrs. Please adhere to the dress code of sportswear during the recruitment process.
It is important to note that application letters will not be accepted; candidates must appear in person for the selection process.
Applications to be addressed to: –
GENERAL SECRETARY
KENYA CONFERENCE OF CATHOLIC BISHOPS-GENERAL SECRETARIAT P.O BOX 13475-00800
NAIROBI
Please apply online through the following portal: http://portal.karp.or.ke/vacancy/openings
To reach him on or before Friday, 29th December 2023 by 5PM
Candidates to only upload an application letter detailing their suitability and a copy of their CV (as one document). Please quote the Vacancy Ref. of the Position you are applying for on your application Letter.
