Job Requirements
- Diploma in Communication, Public Relations, Marketing or any related course.
- Customer Service experience: At least 1 Year would be an added advantage preferably in a busy environment.
- Knowledge of customer service principles and practices.
- Attained a C+ or higher in your KCSE
- Proficient in Microsoft Office.
Competencies and Skills Required
- Ability to observe confidentiality
- Excellent communication and presentation skills.
- Enthusiasm and Reliability
- Ability to multi-task and work under pressure
- Ability to work long hours
- Be self-motivated
- Be flexible and adaptable
- Exceptional interpersonal skills
- Can handle complaints in a cool manner and tactful
- Courteous
- Have an interest in helping people.
- Observation Skills
Job Duties and Responsibilities.
- Maintaining a positive, empathetic and professional attitude towards clients at all times
- Primary point of contact within the hospital
- Investigate and respond to all customer enquiries promptly directly to customer inquiries either fact to face, by telephone or electronically.
- and Resolving customer complaints
- Welcoming, receiving, guiding and directing the patients around the hospital
- Filling and processing of application forms
- Investigate and respond to all customer enquiries promptly.
- Escalate complex queries to the appropriate functional area.
- Carry out customer and product related document processing
- Make customers’ experiences better by ensuring customer satisfaction
- Communicating with customers through various channels.
- Develops and maintains strong relationships with customers by providing support, information, and guidance
- Provides excellent customer service by responding promptly to customer inquiries, questions, acknowledging concerns and resolving complaints.
- Answer all incoming calls and redirect them or keep messages.
- Handling patients, referral sources, and administrative department inquires
- Assisting the doctors in booking appointments for the next visit of the patient.
- Entering patient information into a customer information system
- Serving as a backup when other employees are out due to absent staff members
- Any other duties as assigned.
Method of Application
Interested and qualified candidates should forward their CV to: [email protected] using the position as subject of email.
