Customer Care Representative at Pam Nail Care Ltd

We are looking for a Customer service Representative and Salon Manager.

• You must have great leadership and problem solving skills.
• You must be able to supervise and offer leadership to the team to ensure the business nail salons runs smoothly.
• You must have excellent customer service skills to solve customer problems and come up with standards to ensure our customer service is exceptional.
• You must be proactive, flexible and diligent and have great communication skills.

Roles-

• Resolving customer issues and handling any customer issues.
• Collecting and analyzing customer feedback
• Tracking customer service KPIs and metrics
• Responding to customer reviews
• Ensuring the team deliver excellent customer training at all times and come up with standards for the business.
• Manage day to day operations of the business ensuring standards set are followed.