At Hyatt Place Nairobi Westlands & Hyatt House Nairobi Westlands, we are looking for:
Executive Administrative Assistant who will be responsible for providing reliable, strong and efficient administrative support to General Manager and Executive Office at large. Some of the key responsibilities will include and not limited to:
- Assists in the preparation of the Annual Business Plan.
- Provides administrative support to General Manager and Executive Office; ensures the implementation of hotel policies, standards, and procedures as they apply to the administrative functions.
- Prepares the relevant materials for all meetings attended by General Manager: Daily Operations Meeting, Executive Committee Meetings, Departmental Meetings and all other meetings.
- Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
- Responsible for maintaining the General Manager’s schedule, booking meetings and appointments, and serving as a gatekeeper, screening calls and prioritizing daily tasks and responsibilities.
- Make follow-ups to different departments, company, person any pending documents as requested by the General Manager including the status thereof.
- Acts as liaison in coordinating matters between the Executive Office and other LCs, department heads and managers.
- Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
- Researches and assembles information from a variety of sources for the preparation of reports and correspondence for the General Manager.
- Ensures the delivery of brand promise and provides exceptional guest service at all times.
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Maintains positive guest and colleague interactions with good working relationships.
Qualifications
- Diploma in Business related studies or its equivalent
- 7+ years of relevant experience
- Highly organized with a keen eye for detail
- Strong analytical, interpersonal and problem-solving skills
- Strong planning, organization skills
- Proficiency in Microsoft Office
- Ability to deal efficiently with complaints exhibiting a solid customer service approach
- The ability to remain positive and focused in a fast-paced environment
- Excellent communication skills
- Keeps up to date with new trends
