Pharmacy Superintendent II at Avenue Healthcare

Job Objective/Purpose

To ensure that high quality standards are maintained at all times in the provision of medication and medical consumables per Avenue Healthcare’sdefined policies and procedures

Key Responsibilities

• Ensure that the facility has the necessary equipment and ensure thatthey are in good working condition.
• Ensure timely, accurate and 100% billing of drugs. If the hospitalmanagement system is down, liaise with the receptionist /invoicing clerkto inform the client that drugs will be recorded on a manual card andissued then card collected later after the bill has been finalized once thesystem is back.
• All processed prescription orders should be well labeled, counterchecked then client informed to collect their cards before the medicationis dispensed.
• Ensure that all insurances exclusion lists are adhered to.
• Ensure that the Pharm-Tech informs the doctor on equivalent of the outof stock medication and the prescription is amended.
• Ensure that the Pharmacy is well stocked as per the set re-order levels.Do daily counts, spot counts, monthly stock takes and give a timely,accurate report with valid explanation on variances and expiries to theBranch Manager for approval of adjustment by the Stock Controller.
• Prevention of medication errors by counter checking and verifying theprescription on doses, allergies, patient identification, right drug,legibility and give clear usage instructions.
• All stock movements including goods received, goods returned,purchases from petty cash, prescriptions issued to patients on cash,inter-branch transfers or in house clinics, expired drugs, lost or stolenitems must be captured in the HIS real time.
• DDA to be dispensed as per the laid down policy, checked weekly andany discrepancies reported to the Branch Manager for approval ofadjustment by the Stock Controller.
• Generate and send LPOs to the respective suppliers.
• Ensure accurate receiving, counter checking and signing of the invoicedorders and delivery notes as per send L.P.O. Drugs with an expiry lessthan six months should be received with a Letter of Undertaking andreturned to the supplier if not consumed within the 6 months.
• Ensure timely and accurate entry of invoices into the hospitalmanagement system and that they are well stored to be checked anddispatched to Finance/Accounts by end of the month.
• Ensure a well arranged pharmacy that is neat, presentable dispensingcounter and workstation
• Ensure that the fridge temperatures are charted twice daily and anyerror reported to relevant department.
• Ensure timely escalation of any urgent out of stock items to thePharmacy Quality Manager for manual purchase approval.
• Ensure that any issue pertaining quality is escalated to the PharmacyQuality Manager.
• Drugs/surgical items expiry management;
  • Ensure shelf allocation for weekly checking of expiries and communicateto the Pharmacy Superintendent.
  • Enhance FIFO/FEFO by the use of green stickers on short expiry drugsand share the short expiry list with the doctors to assist in prescribing.
  • Expired drugs should be documented, quarantined and disposed as perthe PPB regulations.
  • Allocate emergency trolley to ensure its well-stocked at all times andexpiry managed
• Ensure that Avenue corporate governance policies and procedures areadhered to.
  • Prevent, detect and report any fraud or criminal activity
  • Fully implement audit recommendations and attain satisfactory ratings insubsequent audits.
• Ensure all sentinel incidents/events are recorded and reported to theBranch Manager within 24 hours using the provided tools.
• Maintain and enforce infection control standards when doingextemporaneous preparations.
• Client Satisfaction;
  • Ensure client satisfaction through high quality of service, effectivecommunication, prompt feedback and escalation of any unresolvedissues to the relevant person for follow up.
  • Ensure that the standardized tool for patient satisfaction feedback isfiled for measurement, follow-up and improvement.
• Maintain patient privacy and confidentiality at all times.
• Ensure adequate knowledge of all Avenue policies, procedures andsystems as outlined in the HRMIS
• Any other duty as assigned by your immediate supervisor in line with thejob description

Personal Specifications

• A Diploma in Pharmacy
• A minimum of 3 years experience
• A valid pharmaceutical technologist license tied to Avenue Healthcare.
• Organizational awareness and detail-oriented
• Strong interpersonal and communication skills, teamwork and reliability