Job Description
The Supplier Support Agent will support the Supplier Support team in obtaining declarations and other important information from non-responsive suppliers in our client’s supply chains.
- Communicate with suppliers through a multi channel approach including emails, phone calls and conference calls to gather compliance information, assist with compliance requests, and confirm quality of the documents provided;
- Work directly with Assent’s Enterprise and Mid-Market suppliers to be a valuable resource to help them respond to their compliance requests;
- Handle inbound calls from suppliers to help them troubleshoot, navigate their compliance requests by providing a positive experience;
- Engage with unresponsive suppliers through outbound calls, supplier education and webinar invites;
- Validate and ensure Quality Assurance for compliance data provided by our suppliers;
Qualifications
- Great verbal and written communication skills, primarily in English, however proficiency in the German language is required for this supplier group;
- Bachelor’s Degree/Higher diploma from a recognized learning institution;
- 1 years related work experience would be considered an asset (eg. administration, call centre representative, hospitality);
- Computer proficiency using MS Office Suite and Google Applications;
