Reporting to: Senior Information Communication Technology Officer
Position Summary:
The ICT officer will be the primary user support officer who will maintain the Institute computer networks, provide technical support and ensure the Institute IT systems run smoothly, as s/he will monitor and maintain all computer systems, install and configure hardware and software, and solve technical problems for users.
Job Specification
Duties and responsibilities at this level will entail:
- Develop documentation of computer programs according to instructions and specifications;
- Install and configure computer systems;
- Maintain application systems;
- Provide IT user support and train users on effective and efficient use of ICT facilities;
- Prepare and maintain network documentation and up-to-date equipment maintenance register;
- Install, configure and monitor Local Area Network components;
- Assist users in the Active Directory, e-mail server and user applications;
- Update and maintain the Institute’s website;
- Maintain and update the ICT Inventory
- Troubleshoot, service and repair/fix ICT equipment;
- Performing regular data and application backups.
- Prepare, review and update IT Standard Operating Procedures
- Perform any other tasks as assigned by the supervisor.
Person Specifications Required
For appointment to this grade an officer must have: –
- Bachelor’s Degree in any of the following disciplines: – Information Technology, Computer Science, Computer Engineering or any other relevant and equivalent qualification from a recognized Institution;
- 2 years of working experience;
- CompTIA Certification (A+, N+), Microsoft Certifications or Cisco (CCNA) will be an added advantage;
- Knowledge and experience in IT support or IT Technician role;
- Knowledge of Windows operating systems;
- Practical experience with internet and network security protocols.
Key Skills and Competencies Required
- Analytical skills;
- Interpersonal skills;
- Communication skills;
- Team player.
Terms of Employment:
- One (1) year renewable contract.
- Probation period for the first three (3) months
- Remuneration: Salary is based on the KEMRI salary scale.
How to Apply:
Applicants should submit their application letters, curriculum vitae, 3 testimonials, copies of certificates and daytime telephone contact(s) no later than 11th October 2023 through the following email: [email protected]
