About the job
- Handle the filing and organization of customer documents in a systematic manner.
- Upload and sort customer documents into designated storage systems and cabinets.
- Maintain an accurate and up-to-date storage tracker to track the location of customer documents.
- Ensure that customer documents are stored securely and in an orderly fashion for easy retrieval.
- Collaborate with team members to ensure efficient workflow and coordination of document management processes.
- Adhere to company policies and procedures regarding document handling, storage, and confidentiality.
- Assist in the development and improvement of document management systems and processes.
- Perform regular audits to ensure the accuracy and completeness of customer document records.
- Support the team in various administrative tasks related to document management and retrieval.
- Communicate and coordinate with relevant departments to obtain missing or updated customer documents as required.
- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
- Proactive customer support.
- Nurturing customer interactions
- Develop strategies to achieve the desired and intended customer experience.
- Raising red flags wherever the business process – billing, installation or anything pre- or post-sales – needs correction to ensure the customer has a seamless experience with the company.
- Identifying customer needs and taking proactive steps to maintain positive experiences.
- Understand customers, what they need, and when they want it.
- Ensure real-time end to end-customer experience.
- Understanding customer behavior and preferences across all touchpoints
- Facilitating more meaningful customer interactions.
- Enabling the end-to-end customer experience.
- Improving speed to market and agility and building a new customer base to maximize sales.
- Understand customer needs and offer solutions and support.
- Research potential leads from business directories, web searches, or digital resources.
- Prepare day-by-day reports required for reporting.
- Perform any other duty(ies) as will be assigned from time to time by the supervisor or management.
