Summary
Welcome to Hyatt Regency Nairobi!
We are the go-to gathering place—a dynamic spot where guests relax, meet, engage and recharge. Here, we do things the smart way, not just the way they’ve always been done before. We’re always thinking one step ahead, satisfying guests’ needs in unique, delightful and surprising ways, as they go through their day. We’re innovators in the hospitality business and experts at providing the experiences, care and amenities our guests want, all delivered with enthusiasm and pride. They can feel relaxed and confident because we’ve got everything covered.
And we’ve got everything covered for our colleagues as well. For our first Hyatt Regency in Nairobi, we are looking for a:
Guest Services Officer (Telephone Operator)
You will be responsible to assist with the efficient running of the department in line with Hyatt’s Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Guest Service Officer is responsible to assist in the smooth and efficient running of Telephones Department within the Rooms Division.
Qualifications
Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.
