About the job
FBS is one-stop source of online trading solutions for investors all over the world. 24 000 000 traders and 410 000 partners have already chosen FBS for trading. Now we are building a multinational team of trained professionals at home and beyond, developing websites, apps, graphics, and media, and mixing high-end IT solutions and progressive marketing strategies. We perform in 150 countries and strive to expand our presence to clients and geographies that are not familiar with the brand yet. Now we focus on Asia, Latin America and Africa. Join us in our dream to build an investment ecosystem that will become the synonym of success!
You will join a growing international team to work with our global partners, improving the company’s regional presence.
Key responsibilities:
- Consult clients via live chat, email, and phone;
- Communicate with other departments, exchange information with them, and help to solve our clients’ problems;
- Provide reports and observe abnormal events on the shift;
- Resolve disputes and conflicts with clients;
- Work with CRM systems;
- Assist colleagues from different teams.
It’s a match if you:
- Speak English and Swahili fluently;
- You have excellent communication skills and quick and efficient problem-solving abilities;
- Excellent customer service skills: you are empathetic, accurate, compassionate, responsive, resourceful, and conscientious. You can find an approach to all types of people.
- You are ready for combined shifts – night and daytime.
Nice to have:
- Work experience in customer support;
- Experience with Zendesk and Confluence.
We offer:
— 100% remote work.
— Educational courses, onboarding meetings for understanding highly specialised topics, and participation in journal clubs.
— Ability to influence results and processes.
— Comfortable conditions: competitive salary, medicine, sports, and hobby compensation. We strive for more.
