Key Responsibilities:
Client Engagement:
- Assist clients in selecting insurance plans tailored to their specific needs and circumstances.
- Respond promptly to inquiries, concerns, and requests for assistance via online chat, email, or phone.
Claims Management:
- Monitor and expedite the processing of insurance claims through automated systems.
- Collaborate with clients and healthcare providers to ensure accurate documentation and prompt claim resolution.
- Investigate and resolve claim disputes and discrepancies.
Data Analysis and Reporting:
- Analyze insurance data to identify trends, assess risk, and improve insurance offerings.
- Generate reports and insights to support decision-making and enhance customer experiences.
Policy Compliance:
- Stay updated on insurance regulations, policies, and industry standards changes.
- Ensure clients are informed about policy updates and compliance requirements.
Customer Education:
- Educate clients on their insurance policies’ benefits, coverage limitations, and exclusions.
- Provide guidance on preventive healthcare measures and wellness programs offered through insurance plans.
Technical Support:
- Assist clients in navigating online insurance portals, mobile apps, and other digital tools.
- Troubleshoot technical issues and facilitate resolutions.
Qualifications
- Bachelor’s degree in a relevant field (e.g., healthcare management, business administration, or computer science).
- Strong understanding of medical insurance terminology, policies, and procedures.
- Proficiency in using AI-driven tools and technologies.
- Excellent communication skills, both written and verbal.
- Customer-centric approach with a focus on enhancing the client experience.
- Analytical mindset and the ability to interpret data for decision-making.
- Adaptability to rapidly evolving technologies and insurance industry changes.
Additional Information
- This role may require occasional evening or weekend hours to accommodate client needs.
- Training and ongoing education on AI and insurance technologies will be provided.
- The Assistant Medical Insurance Executive will report to the Insurance Operations Manager.
How to apply:
How to apply; Send your application to [email protected] to reach us on or before 22nd September 2023 and quote “Insurance Executive” in the email subject line. Only shortlisted candidates will be contacted.
