Exceptional service is the core of our business and highly committed Customer Service
Executives are critical to the delivery of our quality promise. A strong candidate should possess
excellent listening skills, the ability to understand a customer’s problem quickly, and be able to
identify and recommend appropriate solutions. The candidate should have a clear and pleasant
speaking voice and be very eloquent.
Some of the responsibilities include:
- Manage a large number of Inbound and outbound calls in a timely manner to professionally take or cancel orders, provide information about products and services, or obtain details of customer complaints.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
- Identify customers’ needs, clarify information, research every issue, and provide solutions to achieve customer satisfaction.
- Keep records of customers’ interactions, recording details of inquiries, complaints, and comments as well as actions taken. Process orders, forms, and applications.
- Desirable Skills & Qualifications:
- Minimum Qualification: Bachelor
- Impressive telephone etiquette and excellent computer applications and keyboard skills with at least 60 WPM.
- Great verbal and written communication skills as well as the ability to work in a team.
- Excellent interpersonal skills to be able to react effectively and calmly in emergencies and within strict guidelines.
- Candidates should have the capability to maintain the trust of customers while maintaining customer confidentiality.
- 2+ years’ experience working in a contact center but not mandatory.
- A strong understanding of Contact Centre best practices
If this sounds like you, send your job application by following the link below.
NB: Kindly indicate the language you will be applying for as the Subject.
