Position Summary
Reporting to the IT Manager, the individual who will be responsible for managing and maintaining the organization’s information technology systems. The individual will play a critical role in ensuring the smooth operation of the organization’s IT systems, providing technical support to users, and implementing security measures.
Key responsibilities:
IT Infrastructure Management:
- Manage and maintain the organization’s IT infrastructure, including servers, networks, hardware, and software systems.
- Ensure IT infrastructure components’ availability, reliability, and security, monitoring performance and proactively addressing any issues.
- Plan and execute infrastructure upgrades, migrations, and system integrations as required.
- Maintain an inventory of hardware and software assets, ensuring proper licensing and compliance.
IT Support and Troubleshooting:
- Provide technical support to internal users, addressing hardware, software, and network-related issues.
- Troubleshoot and resolve IT problems in a timely manner, escalating complex issues as needed.
- Develop and maintain IT support processes and procedures, ensuring efficient incident management and resolution.
- Collaborate with external vendors and service providers to resolve technical issues and implement solutions.
- Stay informed about emerging technologies and industry trends, providing recommendations for IT improvements and innovations.
Project Management:
- Lead and participate in IT projects, from inception to completion, ensuring alignment with organizational objectives.
- Define project requirements, develop project plans, allocate resources, and monitor progress to ensure timely completion.
- Collaborate with stakeholders to identify project objectives, deliverables, and success criteria.
- Conduct post-implementation reviews and document lessons learned for continuous improvement.
Data Security and Backup:
- Implement and enforce IT security policies and procedures to protect the organization’s data and systems.
- Conduct regular security assessments, identify vulnerabilities, and implement appropriate measures to mitigate risks.
- Perform data backups, disaster recovery planning, and periodic testing to ensure business continuity.
- Stay up to date with emerging threats and technologies, recommending security enhancements as necessary.
Qualifications and Skills:
- Bachelor’s degree in information technology, Computer Science, or a related field.
- Proven experience as an IT Officer or a similar role, with a minimum of 3 years of relevant experience.
- Strong technical knowledge of IT infrastructure, including servers, networks, operating systems, and software applications.
- Proficiency in IT support and troubleshooting, with the ability to diagnose and resolve technical issues effectively.
- Experience in leading and managing a team of IT professionals, fostering a collaborative work environment.
- Solid understanding of IT security principles and best practices, with hands-on experience in implementing security measures.
- Strong analytical and problem-solving skills, with the ability to think strategically and propose innovative solutions.
- Certifications such as ITIL are highly desirable.
